Q：I’d like to surprise my travel companion, may I ask for your advice?
A：◎ Gladly! Let’s surprise your partner together!
Q：Could you introduce us to some delicious restaurants?
A：◎ Of course! We recommend only the best restaurants from each genre, atmosphere and budget!
Q：Suddenly, I am no longer able to travel to Kyoto.. Is a cancellation fee required?
A：◎ Yes, it is required. We have a predetermined cancellation fee 14 days before your check-in day.
Q：Do you accept credit cards？
A：◎ Yes, we accept VISA, Master Card and American Express.
Q：Is there a curfew?
A：△ No, but because it is a quiet neighbourhood, we ask you to avoid loud noises at night when leaving or coming back to RIKYU.
Q：Is a late-night check-in possible?
A：△ Check-in is only possible between 3:00pm and 9:00pm. We look forward to your arrival, please tell us in advance when you plan to check in.
Q：Is it possible to cook
A：△ Simple cooking is possible. For kitchen equipment and appliances, please refer to the equipment and appliances page.
Q：Do I have to make my bed/spread the futon myself?
A：△ For the ground floor Japanese-style room, we ask you to spread the futon yourself.
Q：Is it possible to extend the check-out time?
A：△ Since that would be depending on the daily situation, we cannot make any promises. In the case of an extension we charge the following additional fee.
～ 12:00 20% of the room charge
～ 01:00pm 40% of the room charge
～ 02:00pm or later please contact us.
Q：Will there be housekeeping during my stay
A：△ In case of 3 or more nights of accommodation, we will check back with the customer to schedule a date on which the room could be cleaned.
Q：Is there a set of children fee?
A：△Children under 5 years old or younger can sleep together for free. An accommodation fee same as adults is applied to children of 6 years and over.
Q：May I bring my pet
A：× Sorry we don’t allow any pets.
Q：Do I have to contact you upon check-out?
A：× No, there is no need. But we do ask you to please leave with the doors firmly locked and all electrical switches turned off.
Q：May I invite a person in a hotel?
A：× we don’t allow, Only the guest is authorized to enter the room.
Q：Is the staff resident in a hotel?
A：× The staff is not resident in the hotel and is present only at the time of check-in.
Q：Can minors stay without a legal guardian?
A：× Without a legal guardian, minors can not stay all by their own.
Q：What is the difference to Homestay?
A：× It is very different, because we operate a licensed business.
Q：Is it possible to send the luggage in advance?
A：× No, it is not. We have no way to store your luggage safely.
Q：Can you keep my luggage after check-out?
A：× No, but it is possible to send it though.
Q：Is it possible to book one year in advance ?
A：× No, reservations are only possible up to 10 months in advance. example : In the case of staying at December, reservations will be started from 1 February. If your reservation you are interested in booking is a stay of more than three consecutive days and 10 months or more ahead, please contact us.